C-1: Community Engagement for the Greater Good: Exploring the Relationship Between Resident and Employee Engagement

NAB; HRCI; HUD; Service Coordinator – 1.25 Hours | Wednesday, June 21st. 2:00 PM – 3:15 PM

Session Description:

While it may sound logical that happy residents result in happy employees and vice versa – is this just a hypothesis?  Rather than approaching employee and resident engagement as siloed surveys and separate reports, we will explore this relationship from a more holistic approach and identify how these two indicators, when addressed together, can result in a healthier culture for your community. We will also feature a discussion with a life plan community partner that conducts resident and employee engagement in the same year and learn how it results in greater overall community engagement.

Learning Objectives:

Describe the importance of measuring employee and resident engagement simultaneously

Identify opportunities to make comparisons between the two studies to identify common sentiment and areas of strength and opportunities

Detail best practices for action planning to make improvements across your community regarding culture


Christine Walley

President, Holleran Consulting

I have spent the majority of my career in healthcare and aging services.  I worked in the PACE (Programs of All Inclusive Care for the Elderly) field for over 12 years as the Regional Director of Marketing and Enrollment.  I worked as a Marketing Consultant in a Life Plan Community for 2 years and have been the President of Holleran Consulting for the past 1 1/2 years. My professional experience has given me unique insight into the relationship between employee and resident engagement and now with Holleran I have the ability to provide statistical relationships as well.

Katelyn McCauley

Director Senior Living Research Holleran Consulting