D-5: How Technology Can Improve Care Delivery: Aligning Business, Cybersecurity and IT Initiatives

NAB– 1.25  Credit Hours  | Wednesday, June 21st. 3:45 PM – 5:00 PM

Session Description:

Business and technology are intertwined more than ever before, and leaders at nonprofit senior living, affordable housing, and human service organizations need to make difficult decisions about technology that can have far reaching impact. To keep competitive these organizations can no longer rely on outdated, manual practices, and need to take steps toward modernizing operations and processes. Having a comprehensive IT strategy that is aligned with the overall business strategy – rather than one-off initiatives – is essential for organizations that want to rise to new standards of service and care, meet business goals, mitigate cybersecurity risks, and improve their consumers experiences. This session will help participants understand the importance of developing an IT strategy that is aligned with business objectives and designed to evolve with organization and regulatory changes. With the right IT strategy, senior living organizations can leverage modern technology to ensure that staff, residents, patients, families, and constituents receive the care, attention, engagement, and information they need when they need it. Participants will learn what their organizations need to do in order to optimize IT resources to improve population health management services for nonprofit senior living, affordable housing, and human service organizations. They will also hear about the benefits of integrating various systems, automating reports and processes, and delivering better, more trusted information. The presenters will also share best practices for evaluating new technologies and introducing new systems, change management, and actions leaders can take to manage today’s most prevalent cybersecurity risks. The presentation will include learnings from Alexandra Bretschneider, Cyber Practice Leader, JKJ Insurance, and Chad Wilson, CISO Advisor, Hartman Executive Advisors. They will share their perspectives on addressing cyber risk and aligning business and IT initiatives to improve the level of services provided to those in need. They will talk about their experiences with organizations that lacked IT leadership and strategy, experienced a breach, and how they improved productivity, gained efficiencies, became more secure, and adopted new technologies.

Learning Objectives:

Describe ways to optimize IT resources for nonprofit senior living and affordable housing organizations.

Define the benefits of having a cyber risk management program, integrating systems, automating reporting, automating processes, and delivering better information.

Examine best practices for establishing IT governance, evaluating new technologies, introducing new systems and managing change throughout the organization.


Chad Wilson

Chief Information Security Officer (CISO Advisor), Hartman

Chad Wilson is a veteran cybersecurity executive with 30 years of progressive experience leading and securing world-class organizations. At Hartman, he helps healthcare organizations mature their information security programs and achieve compliance. Prior to joining Hartman, Chad held several senior cybersecurity leadership positions at organizations including MedStar Health, Children’s National Health System, and Stanford Children’s Health. Throughout his career he has developed strategic technology protections enabling research and advanced care delivery solutions. He has a track record of reducing organizational risk while optimizing performance and safety to maximize patient and family engagement. Chad has a bachelor’s degree in information systems management from the University of Houston. He is a CHCIO (Certified Healthcare Chief Information Officer) and a CISSP (Certified Information Systems Security Professional).

Alexandra Bretschneider

Vice President and Cyber Practice Leader Johnson Kendall Johnson

Alexandra joined Johnson Kendall & Johnson (JKJ) in 2015, bringing with her diverse IT consultative relationship management experience. At JKJ, Alexandra focuses on serving clients in the nonprofit, human services, senior living, manufacturing and distribution, and technology industries. She manages the complete portfolio of her clients’ commercial insurance and risk management programs. Given her background in IT consulting, she specializes in Cyber Insurance and managing the emerging cyber and technology risks for JKJ’s clients – named JKJ’s Cyber Practice Leader in 2020. She recently obtained the Cyber COPE Insurance Certification (CCIC) designation through Carnegie Mellon – Heinz College of Information Systems and Public Policy. The objective of the CCIC designation is to better evaluate and prepare clients to manage Cyber Risk, Security, and Resilience. Alexandra can often be found speaking at various cyber seminars and associations. She recently became the co-chair of the UNIBA Cyber Centre of Competence and joined as a founder in the U.S. chapter of WINCyght – an international association bringing together women in the Cyber industry. Additionally, Alexandra runs the JKJ summer internship program and college recruitment process. Alexandra graduated summa cum laude with a dual Bachelor’s degree in Management Information Systems & Finance from Saint Joseph’s University in Philadelphia, PA. Alexandra went on to be a Senior Consultant at Ernst & Young in Philadelphia in the Advisory Services practice, during which time she passed the Certified Internal Systems Auditor (CISA) exam. Alexandra later became the Director of Client Services at a telecommunications consulting firm in New Jersey, managing the organization’s largest consulting engagements and internal support teams. She is currently pursuing her Chartered Property and Casualty Underwriter (CPCU) designation and actively serves on the Boards of Eagleville Hospital, and Saint Joseph’s University – Pedro Arrupe Center for Ethics.