Maintaining Composure in the Face of Hostility

This program has been approved for Continuing Education for 2 total participant hours by NAB/NCERS—Approval # 20250325-2-A100534-DL 

This program is approved by the National Association of Long Term Care Administrator Boards. For additional information, contact NAB at 1120 20th St., NW, Suite 750, Washington, DC 20036, (202)712-9040,

Target Audience: Housing Managers, Healthcare Specialists, Frontline Staff, Service Coordinators, Leasing and Occupancy Specialists, Property Managers, Maintenance Professionals, and any others who have interest and interact with residents, staff, colleagues alike.

Register here. 

Date:    March 26, 2024
Time:    10AM – 12PM (2 Hours)

In the dynamic landscape of aging services, the impact of everyday stress cannot be understated. From interacting with residents to collaborating with colleagues and navigating various challenges, maintaining a positive and professional demeanor can be challenging yet crucial. This specialized training session is designed exclusively for mission-driven aging services providers, offering invaluable tools and strategies to enhance your resilience and compassion in the face of adversity.

Learning objectives:

• Utilize specific skills to support one’s self when feeling overwhelmed, short-tempered, or angry
• Recall approaches to be used when faced with difficult behaviors from staff or residents
• Recognize the importance of healthy boundaries and implement them in day to day practice

TLS Approach

• Provide simple, effective strategies that may be used in support of mental and emotional health
• Provide tools and approaches to be used in support of residents/staff who may be escalated
• Create a highly engaging session that encourages open conversation and connection among all participants

TLS is committed to delivering a transformative experience for all participants!