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- A4: Operation Occupancy! Strategies for Thriving Senior Living Communities
A4: Operation Occupancy! Strategies for Thriving Senior Living Communities
Tuesday, June 17 | 12:30 pm - 1:30 pm
This program has been submitted (but not yet approved) for Continuing Education for 1.0 total clock hours from NAB/NCERS.
In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and LeadingAge NJ/DE. AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
In the competitive landscape of senior living, successful community leaders must adopt a comprehensive approach to tackle challenges related to occupancy, market expansion, and resident retention. This presentation brings together industry experts to share innovative insights, strategies, and best practices designed to help senior living communities not just survive, but thrive. Participants will explore how to identify new markets, maximize occupancy rates, enhance resident satisfaction, and improve operational efficiency. By the end of the session, attendees will be equipped with actionable strategies to navigate market dynamics and foster a resident-centric environment that ensures long-term success. This course is ideal for senior living community owners, operators, managers, marketing professionals, and industry stakeholders seeking actionable insights to drive growth, enhance resident satisfaction, and ensure the long-term success of their communities.
Learning Objectives
- Identify innovative approaches to tap into new markets, utilizing demographic analysis and community partnerships to meet the needs of an evolving aging population
- Recognize the significance of resident satisfaction in sustaining occupancy and community vitality, focusing on thoughtful design and diverse programming.
- Explore the relationship between operational efficiency, staff training, and resident satisfaction, discovering strategies for streamlined processes and continuous improvement.
Speaker Information
VP of Clinical Strategies + Consulting, HealthPro Heritage
Elisa has dedicated over 30 years to the healthcare field, advocating for patients through education and clinical guidance. Holding a Master’s Degree in Occupational Therapy from Tufts University, she has extensive experience in Post-Acute Care, educating interdisciplinary teams, management, operators, owners, and investors. Elisa is a national speaker, delivering programs that provide regulatory and clinical insights to diverse healthcare professionals. She collaborates with Post-Acute providers to implement Medicare, Managed Care, and Medicaid PDPM reimbursement strategies across various care settings while also leading initiatives in Census and Network development. Additionally, Elisa serves as a Subject Matter Expert at Rainmakers Solutions, contributing to two CMS contracts focused on MDS/RAI User’s Manual Support and Maintenance, as well as PAC Training.


