- Home
- >
- 2025 Annual Meeting + EXPO
- >
- C4: Listening to Lead: Tapping Into Multilingual Voices for Impact
C4: Listening to Lead: Tapping Into Multilingual Voices for Impact
Wednesday June 18 | 9:30 AM - 10:30 AM
This program has been submitted (but not yet approved) for Continuing Education for 1.0 total clock hours from NAB/NCERS.
This program has been submitted to the HR Certification Institute for review.
In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and LeadingAge NJ/DE. AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Our society is linguistically diverse at every age and stage. Attention to this growing phenomenon is essential to maintain a healthy, striving community. In this relevant and interactive session, we will shed some light on the LeadingAge population of multilingual learners. We will hear from this unique population and understand from their viewpoint the need to be culturally responsive. By engaging with the lived experiences and linguistic insights of seniors from multilingual backgrounds, professionals can uncover valuable perspectives that enhance inclusivity, trust, and effectiveness in their roles. This interactive session will explore the intricacies of language acquisition, and expound on what it means to know a language. Participants will understand how actively listening to multilingual elders can lead to transformative improvements in care practices, communication, and outcomes across aging services. Through case studies, group discussions, and role-playing exercises, participants will learn practical strategies for creating authentic conversations with multilingual elders. These strategies empower professionals to break down language and cultural barriers, foster mutual respect, and elevate the quality of care.
Learning Objectives
- Understand the needs of multilingual seniors and explore the importance of cultural responsiveness in aging services
- Analyze the lived experiences and linguistic insights of multilingual elders to enhance inclusivity and communication in care practices
- Apply practical strategies, through case studies and role-playing, to create authentic conversations and improve care outcomes with multilingual seniors
Speaker Information
ESL Adjunct Professor/ Education Consultant/ Researcher, Metamorphosis Education Consultants
Natasha Welcome, M.Ed., is an educator, international keynote speaker, and consultant specializing in English language acquisition and integration. With over 20 years of experience in education, she helps organizations bridge language gaps to create inclusive, high-functioning teams. As a Senior Consultant at Metamorphosis Education Consultants, Natasha’s expertise in language diversity reduces workplace frustration and fosters synergy across linguistically and culturally diverse spaces. She equips leaders in healthcare with strategies for collaboration and engagement in linguistically diverse environments.


