Target Audience: Governance & Leadership; Operations; HR / Workforce

The waves of change are relentless, but our assignment has not shifted. Despite it all, we remain dedicated to the physical and emotional safety of our elders. New times, conditions, and challenges, however, demand new tools and new perspectives. The call goes out to senior services leaders who are stretched thin but refuse to tap out. This session is designed for you. The candle that burns at both ends cannot light the way for long. One of the biggest threats to excellence of care and workforce stability is compassion fatigue, and the clearest and most present danger is our mindset. Are you ready to commit to becoming a lightning rod of optimism and inspiration to everyone around you, even when overwhelmed and exhaustipated best describe your current state?The transformation begins by imagining a workplace culture where every team member embraces change, owns problems, and activates to create wow moments for residents and their families. Retention 911: Reviving, Inspiring, Engaging, Retaining dives deep into the hearts and minds of your colleagues to reveal their personal and professional needs and wants. At the same time, you grow more skilled in your ability to influence what motivates the people around you so they demonstrate loyalty, passion, and a superstar mindset that results in world class customer care.