Target Audience: Finance; Governance; Operations

Even though they don’t realize it, aging services organizations are standing in the eye of the hurricane right now. Covid in 2020 was the leading edge of the storm, and the explosion of baby boom customers in 2030 and beyond is the trailing edge. While many of us are rightly focused on near-term strategy, this session will explore and consider what comes after that. Participants will learn about discussion and key priorities that emerged from the 2025 CEO Summit, share their own perspectives in conversation, and better outline how their organization might start thinking “ and talking “ about what comes after what’s next.