D5: Leveraging Technology to Maximize Resident Experience and Organizational Growth
Wednesday, June 17 | 2:15 PM - 3:15 PM
Target Audience: Service Coordinators; Marketing; Operations
In a time of change and transformation, what strategies are most effective to support organizational growth and resident autonomy? How do communities emphasize the importance of human interaction, yet leverage the scaling and automation technology brings for extensible, operational efficiency? The Vista (part of Christian Health), embarked on a journey to leverage engagement technology from community pre-sales through move-in into ongoing daily connection. The session will review the benefits, obstacles, and outcomes related to digital transformation and its impact both at the individual (resident) level, as well as the organizational changes needed. From responding to depositor focus groups early on through today’s daily campus experience, the community maintains very high levels of participation. We will review what guided organizational growth through effective evaluation and wellness outcomes for residents and community constituency groups. Insights using predictive analytics, ensuring data security, and understanding resident expectations will be addressed. The session will also highlight video commentary from staff and residents on how a growth mindset can literally guide personal and organizational growth. The audience will also hear how the long-awaited new campus delivered to meet today’s consumer expectations, particularly as it related to technology, housing, service delivery, and social connectedness. As a group, the session will also incorporate a participatory activity around personal well-being and technology. Ultimately, we will work to answer the question, Can technology positively impact resident anxiety due to good or mediocre communication? The audience will also have the opportunity to watch and participate in some of the latest Artificial Intelligence tools, cutting edge staff productivity hacks, and best practices for mapping social networks.
NAB/NCERS; LNHA Ethics
Speaker Information
Partner, Wellzesta
Partner at Wellzesta Kyle is the co-founder and a partner of Wellzesta, a software company providing engagement platforms for senior living and home care for almost a decade. She provides senior living communities with preventative health programs, services, and technology. She has almost 25 years of experience working with non-profit senior living communities. As an entrepreneur, Kyle has successfully launched three companies including Wellzesta, a health tech software company dedicated to active aging, where she leads Wellzesta’s RevOps team. She has experience as an Adjunct Instructor in Marketing and Public Speaking at the University level. Previously, Kyle worked with Big Four accounting firm, Ernst & Young, LLP with their Americas Business Development team. Kyle holds a Bachelor’s degree in Journalism & Mass Communication from the University of North Carolina at Chapel Hill (2000), as well as Masters degrees in Health Communication and Gerontology from the University of North Carolina at Charlotte (2004 & 2005). She studies the benefits of technology as an instrument for wellbeing. Kyle is a Senior Fitness Specialist and enjoys spending time with her five-year-old twins and creating abstract artwork.
Executive Director, The Vista
Executive Director at The Vista (part of Christian Health) Ellen began her career 43 years ago at Christian Health, beginning as a nursing assistant and progressing through a wide range of clinical and leadership roles. Over time, she worked as a staff nurse, nursing supervisor, clinical educator, and infection control professional, eventually moving into administration as Assistant Vice President for Nursing Services at Heritage Manor Nursing Home, Director of Health Services for Longview Assisted Living, Wellness Coordinator at The Vista, and, today, as Executive Director of The Vista. She is certified in Dementia Care through CDP and CPI and received a Geriatric Nurse Certification through the American Nurses Credentialing Center. Ellen is a recipient of the NJ Healthcare Association Nurse of the Year award and a Christian Health Legend nominee. Ellen has simultaneously worked for Notchview Pediatrics for 25 years and consulting in the Long Term Care industry. She is a member of the Mountainside Hospital Alumnae Association and the Lois Circle of the Netherlands Reformed Congregation in Franklin Lakes, NJ, serving in leadership roles. Ellen and her husband are blessed with six children, one grandchild, one dog, and a cat.
